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Privacy Policy

Our company (Travelxp India Private Limited) and our websites (www.travelxp.com, corporate.travelxp.com, agents.travelxp.com) are collectively referred to as travelxp.

The data controller is Travelxp India Private Limited (CIN: U63040MH2009PTC191030) of 5th Floor, Tech Web Centre, Link Road, Oshiwara, Mumbai 400 102, India.

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Information collected about you

travelxp collects your personal information ("INFO") that you provide on your own. INFO includes information your identification details as name, phone number, email address, contact address, passport data, visa data, spouse and relative details and preferences such as preferred airlines, preferred hotels, destinations, frequent flyer information. In order to get the best out of travelxp, you are required to register as a member of as there are many portions of the website which otherwise would not be available. At times, there would be special deals, promotions being offered which may only be accessed or availed after login as a member.

Due to our servers being geographically located across the globe, we may store and process INFO in India, outside of India in any part of the world. By becoming a member of travelxp you give your consent to travelxp to store / transfer your INFO anywhere in the world. Your INFO may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your INFO, you agree to this transfer, storing or processing. travelxp will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We have implemented and use Display Advertising through Remarketing with Google Analytics. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.

travelxp collects INFO when you:

  • Use our website
  • Search for travel products on our website
  • Register on travelxp as a member
  • Create or Update your traveler profile
  • Transact travel products
  • Participate in our surveys, contests, or marketing initiatives
  • Contact travelxp by phone, SMS, email or any means to inquire for any purpose

Registered User / Member information

travelxp collects your First Name, Last Name, Password, Mobile Number and Email Address when you register to become a member of our Web site. If you choose to register or link your accounts by using your facebook, google plus, twitter or linkedin profile, we collect your profile accounts email adress, location, sex and other relevant data.

Customer / Traveler profile information

travelxp collects the full name and contact number for a traveler when a travel reservation or request for travel reservation is made. We may also collect information about each travelers preferences, including meal requests, seat selection, frequent flyer / hotel / car hire programs and membership numbers, and ticketing options. This information is stored in the My Account area of a member's travelxp account. You shall have right to modify such information from time to time by accessing your account in the My Account area.

When someone other than yourself is accompanying you on travel purchased through travelxp, we may collect INFO and information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car hire programs and membership numbers, and ticketing options about that individual.

You should ensure the accuracy of the above said information of other individuals before providing travelxp, as they will be unable to directly access our systems to view or change any information you provide on their behalf. You should also ensure that consent from the other individuals is obtained prior to providing such information to travelxp.

Credit Card / Debit Card information

travelxp shall collect the following information in order to process your payment made by Credit / Debit card:

  • Billing address of the Credit / Debit card that is used to purchase
  • Credit / Debit card information
  • Credit / Debit card number
  • Card type
  • Cardholder name
  • Expiry date
  • CVV / Security Code

travelxp is committed in its endeavor to provide you safe way of transacting online on travelxp. All your transactions online are protected & secured by SSL (secure socket layer) technology from a reputed certificate authority. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your travel shopping experience safe and secure.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to travelxp over the Internet, your data is protected by Secure Socket Layer (SSL) technology from a reputed and leading certificate issuing company to ensure safe transmission.

travelxp does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding to payment cards is secure for you, us and the payment card industry.

travelxp hereby advises and informs all not to disclose their payment details including Credit / Debit card numbers CVV / Security Code, Pin for 3D Secure, Expiry date or any other details about their card to our travelxperience agents or any one from travelxp on phone or by email. travelxp does not ask such information either by mail or on phone.

travelxp has deployed a very secure pay by phone feature which allows you to safely and securely making payments by phone for any purchases that you want to make while speaking to our travelxperience agents.

Your information we collect when you visit travelxp.

travelxp collects technical information of your computer each time you request a page during your visit to travelxp. This information collected from your computer may include your IP address, operating system, and Web browser software, screen resolution, and referrer Web site, referrer campaign. We automatically collect information about your computer and assign you a "cookie" (a small, unique identifier text file) when you visit travelxp. The cookie which is stored on your computer may also contain last used travel parameters while searching for travel products.

Your information we collect when we advertise on third party sites.

travelxp continues to advertise on various third party sites including search engines and social media. When you visit them and click through, fill any information in banners / adverts, we may place cookies on your computer or use pixel tags.

Your information we collect when you call or write to us.

When you call or write to our Customer Service, we collect your contact information (Name, Phone number, mailing address or email address) and information about the relevant travel products in processes of pre-sales, sales, support or complaint as necessary to assist you. The said conversations and communications may be recorded and stored for quality and compliance purposes.

Your information we collect when we send emails / deal alerts / promotional campaign / e-newsletters.

When we send emails / deal alerts / promotional campaign / e-newsletters, or when you forward same, search results, itinerary, etc. to a third party, either by the "Mail to: or "Send to a Friend" facility, we may insert a pixel in the email.

Surveys, contests, and marketing

From time to time, travelxp may offer our members and site visitors an opportunity to participate in a survey, contest, or marketing activity. Information collected by travelxp when you participate in a survey, contest, or marketing activity may include your Full Name, Mobile number, email address, and street address.

SMS, Email & Telephone communication and notifications

travelxp shall communicate to you by SMS, Email or Telephone in response to the following:

1. If you have chosen to participate in our promotional & marketing campaigns, sweepstakes, asked for call back

2. If you have contacted travelxp for any travel related query, inquiry, purchase information, pre-purchase information or otherwise.

3. If you are a registered member and chosen to be communicated and contacted for marketing mails, communication, or chosen to opt in for contact for promotions, deals and deal alerts.

4. If you are a registered member and / or have made purchases with us and we may need to intimate you about the travel reminders (flight details, timings, etc.), itinerary, changes, alterations, cancellations, amendments or anything pertaining to your transaction with us.

5. If you are registered member and / or have made purchases with us, we may contact you for providing feedback about our supplies and suppliers in order to make our service better for future consumption

6. If you are a registered member we may communicate to you regarding your itineraries, profile completion/ update requests, feedback, opinion which you may do so by accessing your account.

We shall use your email, address, telephone number to respond to you for any of the above.

Sharing your information

travelxp does not sell or rent your INFO to anyone without having explicitly agreed upon by you except as mentioned in this privacy statement.

Please note that there are circumstances where the use or disclosure of INFO may be justified or permitted, or where travelxp may be obligated to disclose information without consent. Such circumstances may include:

1. To protect our Website and our rights under our website terms and conditions of use; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.

2. To effect a corporate transaction, in connection with the sale, merger, spin-off, or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.

3. Where the information is public.

4. To our insurers and to regulatory agencies

5. If required to comply with an order or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records.

If we believe in good faith that a law, regulation, rule or guideline requires it.

To a person who needs the information because of an emergency that threatens the life, health, or security of an identifiable person or group.

Where it is necessary to collect monies owing to us.

Security

In order to protect national security, and to ensure travel security, the Indian or the United States Government and other Governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, travelxp and/or its providers will give access to all the information you provide at the time of making your reservation to the applicable government agencies of the countries to or from which you are travelling.

Service providers & Suppliers

travelxp provides information about the purchased travel to third parties that provide services to us or provides service to you on our behalf. These service providers are located across the world including India, European Economic Area (EEA) countries and other Non European Economic Area (EEA) countries as well and they will disclose your INFO and information to hotels, airlines, cruises, sightseeing operators, aggregators, consolidators, car suppliers or any other product that you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. In addition to disclosing your information and INFO to them, the parties may contact you directly as well without our or your permission in order to confirm your travel preferences, availabilities, feedback and other activities pertaining to your travel purchase and consumption.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking / un-checking certain boxes during your Registration process. You can at anytime choose to amend such settings by visiting the My Account page and make necessary changes. You can also exercise the right at any time by contacting us at privacy@travelxp.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to the travelxp Privacy Statement

This Privacy Statement was made and posted on travelxp on 1st June 2014. We reserve full right to modify or amend this Privacy Statement at any time and for any reason. Such changes in privacy policy / statement shall apply to all information or INFO collected from the date of change as well to the existing information or INFO held by us. In case of any update the effective privacy statement - policy shall be made available on our websites

Contacting Travelxp

Our travelxperience agents are ready to help you with your travel Inquiries / Requirements. You may call us on 022 4252 9797 or ( from International locations please dial +91 22 4252 9797) 24 hours a day, seven days a week and one of our travelxperience agents will be pleased to address your concerns / inquiries.

You can also email us on customercare@travelxp.com

When you need any help, you can also use the Contact us form and our travelxperience agents would attend you as soon as possible.

By submitting the INFO to us, and by using our website and services, you agree with this privacy policy / statement. We may collect, use and disclose such INFO in accordance with this privacy policy / statement and as permitted or required by law.

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