Travelxp - Help and FAQs
Plans, Pricing & Payments

What are your membership/subscription plans?

Users can opt for one of the two plans; Red and Red Plus. You may check the plans and subscribe here: travelxp.com/subscription

We offer 2 plans for Red membership. A deeply discounted yearly plan for Red at Rs. 999 and an upgraded yearly plan for Red Plus at Rs. 1999.

All our subscription plans are non-refundable.

Why are other Debit Cards and E-wallet options not available for Monthly Subscription?

Yes, we support almost all Debit Cards and Credit Cards for payments.

For Recurring Payments,


Not all banks support recurring payments on Debit Cards. All Credit Cards are supported.

As of now only ICICI, Canara, Kotak, Standard Chartered, Citibank, and Corporation Bank allow for setting up recurring payment instructions on their Debit cards.

How can I pay to subscribe?

You can make payments via Credit Cards & Debit Cards issued by Indian Banking Institutions, Netbanking, UPI and Paytm Wallet. All plans can be purchased via iTunes too.

Membership through Credit Cards

You need to choose Payment by Card at the payments screen in order to let us charge you for your membership. Since this membership is for India only, we only accept credit cards issued by Indian financial institutions.

Membership through Debit Cards

You need to choose Payment by Card at the payments screen in order to let us charge you for your membership. Since this membership is for India only, we only accept debit cards issued by India-based financial institutions.

Note:

Subscription plans purchased using iTunes are recurring in nature. Once you start your membership, you authorize us to deduct payments automatically the payment instrument.

If you wish to stop the payments and cancel the membership, please visit the Apple App Store and click on the cancel membership option.

** There are no Free trials

How can I switch my subscription plan?

This feature is currently only available for users who have purchased membership through iTunes.

Users can change plan from Red to Red Plus and vice-versa.

They can do this from Apple App Store.

How many people can share one plan?

This depends on the plan purchased, please find the details below for Red and Red Plus.

Red owners can add up to two additional users to their plan. Red users can watch content on three screen at a time only.

Red Plus owners can add up to four additional users to their plan. Red Plus users can watch content on five screen at a time only.

How long is the membership valid?

We have two plans Red & Red Plus and the plan stays active for a year since purchase. If we make any changes in the payment structure of the membership, we will inform you before we roll out the changes.

I just made a payment, money has been deducted but my subscription is not activated yet.

Don't worry! This may happen if there was an issue at the bank side/payment gateway because of which we haven't received a success status of the payment at our end.

If the payment status is failed - the bank auto-refunds such charges within 2-3 business days. In this case, you can initiate a fresh transaction to subscribe.

If the payment status is 'Success', please share details like your subscribed phone number/email ID, payment details like order ID, payment reference number, screenshot of payment and we will check the status & help you quickly.

What is Included with Travelxp Membership?

Membership offers vary by country; so as part of the sign up process for Travelxp Red, you may be prompted to select your location to help determine the membership options that are available to you during sign up.

Eligible memberships include:

  • Exclusive access to Travelxp Watch.

  • Benefits on Flight Bookings.

  • Benefits on Hotel Bookings.

  • Benefits on Holiday Bookings.

Buffering & Quality related

Facing buffering and stuttering while playing Content.

Facing buffering and stuttering while playing Content

Buffering issues can be caused due to multiple reasons like inconsistent internet speed, latency, number of hops, routing, last-mile connectivity issues, etc. You can restart your device and Wifi routers or check on mobile data to eliminate the possibility of these aforesaid issues with your connection.

To get you streaming quickly, Travelxp may initially play your TV show or movie in a lower resolution, and load higher resolutions as the title continue to stream. If video resolution does not improve as you continue to stream, continue troubleshooting below:

If you are on a work, school, hotel, or hospital public Wi-Fi network:

Check with your network administrator to make sure streaming services such as Travelxp are supported and not intentionally blocked.

Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

Reboot your machine/phone / Fire TV / Samsung or LG TV / Android TV

- Turn the device completely off.

- Wait 10 seconds.

- Turn the device back on and try again.

Restart your home network

For this step, make sure to leave your device powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

- Turn off your device.

- Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

- Plugin your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.

- Turn your device back on and try again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

- Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

- Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

- Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What is the streaming quality at High, Medium, Low & Auto?

Apart from 4k and 8k, the video quality while streaming content will be as follows: 1080p (high), 720p (medium), 360p (low) for all users.

Frequently Asked Questions - Flights

How do I make a flight booking on Travelxp?

You can book a flight on Travelxp in five easy steps: Head over to the Travelxp flight booking page, Enter your departure and arrival destinations, Select your air travel dates, Choose from our wide range of flights based on your airfare preferences, Click on "Book Now" and your air flight booking is done. Alternatively, you can also use the Travelxp app for your flight ticket booking. Download the Travelxp app, Put in the details i.e. date of journey, departure and arrival destinations, travel class of your choice, Select on your best comfortable option and click on 'Book Now'.

Can I avail domestic flight offers on Travelxp?

Of course, you can. While making domestic flight bookings, you can avail any special offer that is active at that time. In accordance with the offer selected, a listing of eligible flights would show up on your screen. You can then apply the price filter and click on the downwards arrow, following which budget-friendly flights would start showing up in ascending order from the top (lowest price on top).

Why could I not avail the flight booking offers at the time of checkout?

Travelxp makes use of a world-class real-time reservation database to list airfare and availability. As dynamic changes in airfare take place, or the available flight tickets sell out, the database reflects the changes in real-time. Hence, we suggest, you double-check online flight booking prices when purchasing flight tickets, as the airfare might have been dynamically updated since you first selected the air travel dates or planned your itinerary.

I selected flights on Travelxp, however, I find other sites offering even lower rates on flight ticket booking. Why am I unable to avail similar airfare on Travelxp?

This can occur due to multiple reasons. Operators generally have a limited number of air tickets which can be sold at discounted fares. It is possible that the quota was exhausted by the time you accessed the system. Also, most budget flight tickets come with specific travel restrictions, which might have not fit your specific travel criteria, hence were trimmed out. Also, operators keep updating the airfare in real-time, which might be another reason for the change in flight ticket offers.

How can I avail budget air tickets on Travelxp?

It's super-easy to avail budget airfare while booking your flight tickets on Travelxp. Just select the 'Price filter' once the available flight options are displayed and adjust according to your convenience. On the Travelxp app, you can select the downward arrow, which will show the lowest airfare at the top and continue downward in ascending order.

Can I book international flight tickets on Travelxp?

Yes, you can book international flights on Travelxp in three easy steps: Download the Travelxp app on your mobile phone. Enter your air travel details i.e. date of journey, destinations and travel class you wish to avail, and then choose a suitable flight from the list available.

Can I avail frequent flyer miles on an international air ticket while booking through Travelxp?

International airlines generally require that tickets purchased using either frequent flier miles or travel vouchers be handled directly at one of their locations. The same is true for vouchers issued by a variety of travel clubs. You will need to contact them directly to purchase your ticket.

How do I come to know that I have been able to avail the benefits of international flight offers on Travelxp?

After we receive your reservation, we will send you an immediate e-mail confirmation as well as the online invoice, which will help you to understand the offer benefits availed on the purchase. This e-mail will include your itinerary details and ticket price. You may also confirm your reservation online by accessing 'My Bookings' section on the app.

How can I avail cheap international flight tickets on Travelxp?

Go to the "Price filter" on the Travelxp app when the flight options crop up on your screen and select the downward arrow which starts showing the lowest airfares towards the top, thus facilitating cheap international flight booking.

How does Travelxp offer cheap international air tickets?

Travelxp lists out cheap international flights with the help of a dedicated team, who closely collaborate with different international airlines to shortlist flights based on specific routes and cheap fares, to be able to offer the best prices for international flight tickets to our customers.

Frequently Asked Questions - Hotels

How to book a hotel online with Travelxp?

Booking a hotel online is easy through Travelxp. All you need to do first is to download our app on your Android or iOS device or simply use your computer. On the app, tap on the Hotels section on the top left corner and enter the details of the city, the area or the hotel. Fill out the check-in and check-out dates, along with the other details and tap Search. Use the Sort & Filter options so that you can book one as per your convenience. You can also choose hotels according to user reviews and ratings. The same follows on our site.

How to find the cheapest hotel deals in any city?

Travelxp, being the best hotel-booking site in the country, offers several discounts on budget hotels as well. If you are looking for the cheapest hotels with amazing deals on the app, you can tap on Sort & Filter option and drag down the Price option from Rs.0 to Rs.500 or from Rs.0 to Rs.1000. Choose from the various amenities you would need during your stay including access to Wi-Fi, room service and in-house restaurants. The list will first show you the cheapest one on top. You can also sort by prices from Low to High, scroll down the list and find your preferred ones with great discounts.

How to find the best hotels near me?

If you are travelling to a city for the first time and are looking for hotels in the best areas, it is easy to find them on our website and our app. Let's say, you are going to Goa and planning to book one near the most happening beaches. Once you have hit the Search option, you will find a list of all the hotels in North Goa near the famed beach areas including Baga and Calangute. You can even find out which of the areas are ideal for couples and families. Similarly, if you are looking for booking hotels in Mumbai, you can either book ones that are near the city's major business districts, tourist areas and transportation hubs.

Where can I find current deals and offers of Travelxp?

Travelxp offers plenty of deals and offers on luxury and budget hotels in India in all the cities, on a daily basis. However, these are available for a limited time and they are subject to change the next day. You can look for these deals while you are about to book the hotel after narrowing down your choices. On the app, you can check a property that has button below its discounted rate. By tapping on it, you would know how many offers are available.

How to book international hotels on Travelxp.com?

Let's say, you are going for a holiday in Paris, France. Enter our website and click on the Hotels option. Enter the name of city, hotel or area, select the dates of stay, select how many adults and children will be staying in the room, or, add another room, and hit the Search button. It will redirect you another page listing all the hotels in Paris. The pop-up on this page will list all the areas preferred by Indian tourists including areas for couples and families. You can choose among hotels near Eiffel Tower, Notre Dame and many other areas in the city. You can even refine your search of hotels in Paris based on the budget you have, the hotel's star category, facilities provided and the type of property.

Why Book International Hotels on the Country's Best Travel Site?

Whenever you are planning for a vacation abroad, it is essential to book an international hotel beforehand. Travelxp, the leading travel portal of India, has the best international hotels in its database making it convenient for you to book online. You can make international hotel reservations within minutes, as our website is extremely easy to use.

Frequently Asked Questions- Holidays

Why Book Holidays with Travelxp?

Travelxp, India's leading online travel company, has a profound understanding of Indian consumers travel needs and preferences. It offers a wide range of holiday packages in India and across the world, catering to various segments of travellers. While the dynamic or customized tour and travel packages give consumers an option to create and design their own holiday, the fixed departure holiday packages have a pre-designed itinerary; thus ensuring there is something to meet the holiday needs of every kind of traveller.

What does Travelxp Holidays offer?

Travelxp offers a hassle-free holiday wherein all your travel needs are taken care of. Be it your accommodation in comfortable hotels, convenient transfers, varied sightseeing options and an array of activities to choose from, delectable meals and niche experiences - the holiday packages are designed such to offer you an unparalleled experience. Be it popular destinations such as Andaman, Kerala, Rajasthan and Kashmir, or more offbeat ones like North East, Ladakh and Uttarakhand, there are tailor-made packages for destinations from all over India. From distinctive honeymoon packages to exclusive tour packages for women, from itineraries designed for solo travellers, families with kids and for those who are young at heart - Travelxp has an answer to all our holiday needs.

How to book Holidays with Travelxp?

The user-friendly Travelxp App and website make it easy for enthusiastic travellers to plan and book a holiday simply at the click of a button. Just use the filters and select the city you want to visit along with your travel dates, travel duration, specific preferences, if any, on hotels, kind of holiday, etc. and Travelxp offers you an extensive list of holiday packages to choose from. Pick any package that meets your needs. Else, you could also choose hotels of your choice, add sightseeing and activities to your list and have a package ready that best suits your requirement. You can choose to book your tour packages offline by dropping a query or chatting with our travel experts for immediate support. With Travelxp, planning and buying your ideal holiday has never been easier.

Why Book International Holidays with Travelxp?

With an earnest understanding of Indian consumers travel preferences, Travelxp offers a vast range of holiday packages for destinations across the world. This leading online travel agency caters to various segments of travellers travelling to every part of the globe. While the dynamic or customized travel and tour packages offer consumers an option to create and design their own holiday, the fixed departure holiday packages have a pre-designed itinerary.

What does Travelxp International Holidays offer?

To make your international travel more convenient and hassle-free, Travelxp facilitates your visa requirements, arranges intercity transfers and group departures, provides internet access and phone connectivity, Indian meals, travel insurance and much more. Along with these facilities, Travelxp arranges your accommodation in comfortable hotels, provides myriad sightseeing options and an array of activities to choose from. Be it in Europe, Thailandand Dubai, there are distinctive holiday packages designed such to offer you an unparalleled experience. From exclusive honeymoon packages to unique tour packages for women, from itineraries designed for solo travellers, families with kids and for those who are young at heart - Travelxp caters to all your holiday needs.

How to book International Holidays with Travelxp?

The easy-to-navigate interface of the Travelxp App and website has made it convenient for prospective travellers to plan and book a holiday as and when they want. You just needs to use the filters and select the city you want to visit along with your travel dates, travel duration, specific preferences, if any, on hotels, kind of holiday, etc. and Travelxp offers you an extensive list of holiday packages to choose from. You may also choose hotels of your choice, add sightseeing and activities to your list and have a package customized that best suits your requirement. You can choose to book your tour packages offline by dropping a query or chatting with our travel experts for immediate support.