Special and Edge Cases

• My UPI or card payment was deducted but the booking failed. What should I do?

  If money is debited but you didn’t get a booking, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com. Do not book another ticket or use a different platform for at least an hour. Our team will verify and confirm whether your booking was successful or initiate a refund within 5–7 business days.

• I was charged twice for the same booking. How can I get a refund?

  Duplicate payments are automatically detected and refunded to your original payment method within 5–7 business days. You can also share both transaction IDs with us for faster resolution via TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com

• I booked a ticket but did not receive any confirmation email or SMS.

  Sometimes, confirmation emails may take up to 10 minutes. Check your spam folder. If you still haven’t received it, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com with your booking ID or payment reference number.

• My booking shows confirmed on Travelxp, but not on the airline’s website.

  Airline systems may take a few hours to sync PNRs. If your booking doesn’t appear even after 6 hours, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com. Our team will validate it directly with the airline and provide a corrected PNR if required.

• I entered a spelling error in the passenger’s name. Can it be fixed?

  Minor corrections (1–2 letters) may be allowed depending on airline policy. For major corrections, cancellation and rebooking may be required. Please reach out to us immediately on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com

• I selected the wrong gender or date of birth while booking.

  Most airlines allow minor corrections before check-in. Please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com to check eligibility for correction or reissue.

• I entered the wrong passport number for an international flight.

  You can usually update passport details before check-in. Please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com with the correct passport number and a photo of the passport’s first page.

• I booked using the wrong nationality for an international flight.

  This cannot be corrected online. Please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com. Our team will coordinate with the airline to check if reissuance is possible or if a new booking is required.

• I forgot to add my GST number during the booking. Can I add it now?

  Unfortunately, GST details cannot be added or changed after booking. The invoice will reflect the details provided at the checkout.

• I entered the wrong email or mobile number while booking.

  Please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com with your correct contact information. Once verified, our team will update your details and resend the ticket confirmation.

• I received a downgrade (business to economy) from the airline. What can I do?

  In such cases, you’re eligible for a partial refund or fare adjustment as per the airline’s compensation policy. Share your PNR and downgrade details via TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com

• I booked the same flight twice by mistake.

  Duplicate bookings are usually detected, and one ticket is auto cancelled with a refund. If both remain active, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com for manual cancellation and refund.

• The fare increased while I was making the payment. Will I be charged extra?

  It may happen that the fare increases during payment — this may cause your booking to fail even though your payment is deducted. Fares are confirmed only once payment is completed. If this happens, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com

• I didn’t receive cancellation confirmation after I cancelled my ticket.

  Check your spam or junk folder for the email. If still missing, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com — our team will confirm cancellation status and resend the email.

• I need to correct or update the passenger’s passport expiry date.

  Passport expiry date can be updated before check-in. Please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com — our team will coordinate with the airline to update the record.