Policies are rate- and hotel-specific (e.g., Non-Refundable vs Refundable until a deadline). The exact policy and any applicable fees are shown on the room card, checkout page, and on your voucher.
Use My Bookings to select the booking and follow the cancellation flow (if the rate allows cancellation). For assistance, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com.
If your rate is refundable and you cancel within the allowed window, refunds are processed per policy; bank processing times may apply.
Modifications depend on hotel/rate rules and availability. Some rates can’t be changed.